Frequently Asked Questions
Find answers to the most common questions about UpSkills services, bookings, payments, and more.
1How do I book a class?+
Browse our class listings, select a class, choose a session, and book using your credits.
2What payment methods do you accept?+
We accept credit and debit cards, Apple Pay, Google Pay, and FPX online banking — all processed securely by Stripe.
3Can I cancel or reschedule a class?+
Yes. Refunds depend on your plan and how far ahead you cancel — see our Cancellation & Refund Policy in the Help Center. Higher plans need less notice for a full refund, and Try Outs is not eligible for a full refund. If UpSkills or the Enrichment Class Provider cancels, you receive a full refund.
4How do I become an Enrichment Class Provider on UpSkills?+
Apply through our 'List your classes' page and complete the application form. Our team will respond within 5 business days.
5Are there age restrictions for classes?+
Age requirements vary by class. For children under 13, a parent or guardian must create the account and book on their behalf.
6Do you offer refunds?+
Yes. Refund amounts follow the cancellation policy tied to your plan. Classes canceled by the Enrichment Class Provider or UpSkills receive a full refund.
7What are the benefits of a subscription?+
UpSkills runs on class credits. A subscription plan gives you a monthly allowance of credits to book any class across the platform, plus more flexible cancellation on higher plans. Choose the plan that fits how many classes your child attends, and top up anytime.
8How can I report an issue with a class or Enrichment Class Provider?+
Contact hello@upskillsmalaysia.com, or use the report option in the app. You can also block an Enrichment Class Provider you no longer wish to hear from.
9Do you offer corporate or group packages?+
We're planning corporate and group packages — they're not available just yet. Email hello@upskillsmalaysia.com and we'll reach out when they launch.
10Is there a mobile app available?+
Yes — download the UpSkills app on Google Play and the App Store, or use the web app at theupskills.co.