Frequently Asked Questions
Find answers to the most common questions about UpSkills services, bookings, payments, and more.
For Parents
Everything about credits, bookings and finding classes for your child.
1What is UpSkills?+
UpSkills is a Malaysian marketplace that connects parents with trusted enrichment, academic and skills classes for their children — all bookable with one simple credit balance.
2How do credits work?+
Each subscription plan gives you a monthly allowance of credits. Every class lists its credit cost upfront, and you can spend your credits with any provider on the platform.
3Do credits expire?+
Credits roll over month to month while you stay subscribed; if you cancel, remaining credits stay usable until the end of your current billing cycle.
4Can I cancel anytime?+
Yes. You can cancel your subscription at any time, and any remaining credits stay usable until the end of your current billing cycle.
5How do I book or reschedule?+
Book directly in the UpSkills app or web portal — pick a class, choose a session, and pay with credits. To reschedule, open the booking in your dashboard and choose another available session. (Detailed step-by-step guide coming soon.)
6Are providers vetted?+
Yes. Every provider on UpSkills goes through a vetting process before their classes are listed. (More detail on the vetting process coming soon.)
7Which areas are covered?+
UpSkills currently covers the Klang Valley, including Kuala Lumpur, Petaling Jaya, Subang, Shah Alam and surrounding areas.
For Providers
Listing your classes, getting paid and joining UpSkills.
1How do I list classes?+
Register your interest through our For Providers page and our team will help you set up your listing and schedule. (Detailed step-by-step guide coming soon.)
2How and when do I get paid?+
Payments are processed securely and paid out to your registered account. (Payout schedule and timing details coming soon.)
3What does it cost to join?+
Joining UpSkills is free for providers. (Details on fees and commissions coming soon.)
General
Payments, refunds, policies and more.
1How do I book a class?+
Browse our class listings, select a class, choose a session, and book using your credits.
2What payment methods do you accept?+
We accept credit and debit cards, Apple Pay, Google Pay, and FPX online banking — all processed securely by Stripe.
3Can I cancel or reschedule a class?+
Yes. Refunds depend on your plan and how far ahead you cancel — see our Cancellation & Refund Policy in the Help Center. Higher plans need less notice for a full refund, and Try Outs is not eligible for a full refund. If UpSkills or the Enrichment Class Provider cancels, you receive a full refund.
4How do I become an Enrichment Class Provider on UpSkills?+
Apply through our 'List your classes' page and complete the application form. Our team will respond within 5 business days.
5Are there age restrictions for classes?+
Age requirements vary by class. For children under 13, a parent or guardian must create the account and book on their behalf.
6Do you offer refunds?+
Yes. Refund amounts follow the cancellation policy tied to your plan. Classes canceled by the Enrichment Class Provider or UpSkills receive a full refund.
7What are the benefits of a subscription?+
UpSkills runs on class credits. A subscription plan gives you a monthly allowance of credits to book any class across the platform, plus more flexible cancellation on higher plans. Choose the plan that fits how many classes your child attends, and top up anytime.
8How can I report an issue with a class or Enrichment Class Provider?+
Contact hello@upskillsmalaysia.com, or use the report option in the app. You can also block an Enrichment Class Provider you no longer wish to hear from.
9Do you offer corporate or group packages?+
We're planning corporate and group packages — they're not available just yet. Email hello@upskillsmalaysia.com and we'll reach out when they launch.
10Is there a mobile app available?+
Yes — download the UpSkills app on iOS and Android, or use the web app at theupskills.co.