Frequently Asked Questions
Find answers to the most common questions about UpSkills services, bookings, payments, and more.
1How do I book a class?+
Browse our class listings, select one, and click Book Now. Follow the prompts to complete your booking and payment.
2What payment methods do you accept?+
We accept Visa, Mastercard, American Express, online banking, Touch 'n Go eWallet, GrabPay and Boost.
3Can I cancel or reschedule a class?+
Yes. You can usually cancel or reschedule with a full refund up to 24 hours before the class starts.
4How do I become an instructor on UpSkills?+
Visit our Become an Instructor page and complete the application form. Our team will respond within 5 business days.
5Are there age restrictions for classes?+
Age requirements vary by class. For children under 13, a parent or guardian must create the account and book on their behalf.
6Do you offer refunds?+
Yes, refunds follow each class's cancellation policy. Classes canceled by the instructor or UpSkills receive a full refund.
7What are the benefits of a subscription?+
Subscriptions offer discounted rates, priority booking, exclusive events, and personalized recommendations.
8How can I report an issue with a class or instructor?+
Contact support@upskills.my or use the Report Issue button on the class details page.
9Do you offer corporate or group packages?+
Yes. Contact corporate@upskills.my to discuss requirements and receive a customized quote.
10Is there a mobile app available?+
We offer a responsive web experience today. Dedicated iOS and Android apps are in development.